How I work
How we work together
Working with Jacklyn is a partnership rooted in transparency and shared expectations. By finding a rhythm for our own working relationship, we ensure our time together is focused, sustainable, and productive.
Our Methodology
The work we do is informed by the intersection of systemic insight and lived reality. We move beyond the superficial to look at the basics of how you work through three core philosophies:
Integration over Balance: We reject the idea of "work-life balance" as a static goal. Instead, we focus on integration—ensuring your professional systems respect your capacity, your identity, and your daily life.
Systemic Mechanics: We view professional challenges not as personal failings, but as friction within a system. By understanding how these systems operate, we can navigate them with greater precision.
Thorough Exploration: We look closely at the real things: your calendar, your boundaries, and the invisible labour of being an outlier. We go "in the weeds" to build the repeatable frameworks that actually sustain you.
The Onboarding Process
For professionals who value clarity, our onboarding provides a clear path from our first conversation to ongoing momentum:
Sharing your context: When you book your Initial Consultation, you’ll share your primary goals and the context of your role. This ensures our first session is grounded in your specific objectives from the start.
Our Agreement: Before we meet, you will receive a services agreement. This outlines our mutual commitments, how I care for your data, and the "health-first" boundaries that protect our work.
The Initial Consultation: Our first 50-minute session is dedicated to mapping your landscape. We identify where the system is working against you and determine the best path for building your toolkit.
Establishing the Roadmap: Following our consultation, we define how we’ll work together. We then move into regular sessions—typically weekly or fortnightly—to identify where energy is leaking and co-create the tools you need to thrive.
Methods of Collaboration
Our work is practical and grounded. We focus on turning complex professional challenges into clear, manageable steps. By co-creating the specific scripts, boundary frameworks, and communication tools you need, we ensure the outcomes aren't just ideas—they are functional resources you can use the moment you step back into your office.
Materials and Deliverables
I am committed to providing thorough resources that support your self-advocacy.
Session Outputs: The scripts, diagrams, or frameworks we create together will be refined and sent to you within two business days.
Additional Resource Development: If our work requires drafting specific materials or performing research outside of our sessions, we will always discuss and agree upon the cost for that preparation time before it begins.
Communication and Email
Response Times: I aim to respond to emails on the same business day. To manage my own capacity and health, please allow up to three business days for a comprehensive response to complex queries.
Urgent Matters: If a situation requires immediate attention, please mark your email subject line as [urgent]. I will do my best to prioritise these within my capacity.
Weekly Rhythm: Fridays are generally no or low contact days to allow for internal resets and planning. I do not work on weekends; any correspondence received after Thursday will be addressed when I return on Monday.
Availability: I will communicate any planned absences in advance. In the event of unexpected health issues, I appreciate your patience and will reach out as soon as I am able.
Professional Boundaries
To ensure this work lasts, we operate on a "health-first" basis. This means we respect the human capacity required to do great work. We will regularly check in on your rhythm to ensure our engagement remains a support rather than one more thing on your plate.